Privacy Policy And
Shipping Responsibilities

Last updated and effective date: July 13, 2020

Privacy policy

This privacy policy describes how Pink Glams (“pinkglams.com”, “we”, “us” or “our”) collects, uses, shares, and protects personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions.

What Our Privacy Policy Covers

This privacy policy covers the “personal information” that pinkglams.com obtains about you in various contexts, both online and offline, including when you visit our websites, download and use our native mobile applications, communicate with us, or participate in any of our programs or events. When we use the term “personal information” we are referring to information that identifies, relates to, describes or can be associated with you. Our websites may include links to third party websites and/or applications. Please note that we have no control over the privacy practices of websites or applications that we do not own.

In addition to the purposes and uses described above, we use personal information in the following ways:

  • To identify you when you visit our websites or stores.
  • To fulfill your requests, such as to provide you with products and services or to process returns.
  • To communicate with you about your orders, subscriptions, and reservations, as well as our products, services, sales, offers, and promotions.
  • To conduct research and analytics, including improving our services and product offerings.
  • To send marketing and advertising communications.
  • To detect security incidents, and to investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
  • To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
  • To provide and maintain the functionality of our website, including identifying and repairing errors or problems.
  • To support core business functions, including to maintain records related to business process management, loss and fraud prevention, and to collect amounts owing to us.

Although the sections above describe our primary purpose in collecting your personal information, in many situations we have more than one purpose. For example, if you complete an online purchase, we collect your information to perform our contract with you, but we also collect your information so that we can quickly and easily respond to any questions about your order after your transaction is complete.

How We Protect Your Personal Information

We realize that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet, or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

For your convenience, our websites (pinkglams.com) include functionality that allows you to remain logged in so that you do not have to re-enter your password each time you want to access your account. If you choose to remain logged in, you should be aware that anyone with access to your device will be able to access and make changes to your account and may be able to make purchases through your account. For that reason, if you choose to remain logged in, we strongly recommend that you take appropriate steps (such as enabling the “Passcode Lock” security feature on your mobile device) to protect against unauthorized access to and use of your account. Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.

Communicating With Us

If you have any questions about our privacy or security practices, you can contact Pink glams General Counsel by mail, telephone, or e-mail:

PInk Glams USA,
Legal Department, Privacy
P.O. Box #514
Yuma, AZ 85366
USA 928-941-2530
MX 653 103-7208
[email protected]

If we need, or are required, to contact you concerning any event that involves your personal information we may do so by e-mail, telephone, or mail.

Changes To This Policy

We may revise this privacy policy from time to time. We will notify you of changes by posting the effective date of the latest version at the top of this privacy policy.

INFORMATION FOR CALIFORNIA RESIDENTS:

    California Information Collection and Sharing Disclosure. California law indicates that organizations should disclose whether certain categories of personal information are collected, “sold,” or disclosed for an organization’s “business purpose” (as those terms are defined under California law). You can find a list of the categories of personal information that we collect. If you are a Pink Glams client and would like to request access to or deletion of your personal information, please complete and submit a letter to: P.O. Box #514 Yuma, AZ 85366 or call USA (928)941-2530 MX(653)103-7208. Your right to access or delete your personal information is subject to applicable legal restrictions. We do not discriminate against California residents who exercise any of their rights described in this privacy policy. In order for us to process requests to access or delete your information, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, and an e-mail address that you have used with Pink Glams, or a phone number you have used with Pink Glams. For certain requests, we may also ask you to provide details about the most recent purchase you made online or in store.

    You may designate an authorized agent to submit a request on your behalf to access or delete your personal information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

SHIPPING RESPONSIBILITIES

DELIVERY OF PRODUCTS

Generally, after “We Pink Glams” (the sender) ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.

UNDELIVERED

Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. General explanation:

  1. Possible reasons for unsuccessful item delivery attempt: addressee not available at the time of delivery; delivery delayed and rescheduled, addressee requested later delivery, address the problem – unable to locate premises, rural or remote areas, etc.

If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven’t received your package, we’d advise you to contact the carrier to arrange a re-delivery or collect your item. Hint: Generally, the carrier has a collection deadline, we’d advise you pick up your package at once, or it might be returned to the sender.

DAMAGE PRODUCT AND OR PACKAGE

The item might undergo unusual shipping conditions, this may due to several reasons, most likely item was returned to us, customs issue, lost, damaged, etc. General explanation:

  1. Your package is being returned to the sender due to any of these reasons: item refused by the addressee; incorrect/illegible/incomplete address; expired retention period; addressee absence; etc.
  2. Your package might be retained by the customs department due to any of these reasons: contains prohibited goods; importation of the goods is restricted; retained by customs due to tax payable, or any other unspecified reasons.
  3. Your package may have suffered damage or been lost during the transportation period.

Please pay attention: you need to read and analyze the detailed tracking information carefully. Due to the complex description of worldwide shipping providers, we can’t auto-detect and determine all the status 100% accurately, hope you understand. We’d advise you to contact the package sender or your shipping carrier for clarification.

DAMAGE PRODUCT AND OR PACKAGE

But We are not responsible in any way for your shipment therefore a reimbursement of your money will not be accepted nor product credit. In any instance, if the system gives you an incorrect package status, please don’t hesitate to contact your service carrier. Not Found. Item is not found at this moment, If necessary, please verify with the package sender and check back later. General explanation: The carrier hasn’t accepted your package yet.